Shipping policy

Order Processing & Dispatch

We prepare and dispatch all orders within 1–2 business days after payment confirmation, minimizing customer waiting time to ensure you receive your purchased items promptly and efficiently.

International Shipping & Delivery Time

Our standard international delivery typically arrives within 6–14 days for most global destinations. Delivery times are estimated and may vary slightly based on shipping location and local customs clearance speed. You can select the rush shipping option at checkout if you require expedited delivery service.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on order weight and delivery destination. The exact shipping cost is clearly displayed at checkout prior to payment, with zero hidden fees or additional surcharges.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected extra expenses.

Packaging & Shipping Protection

We use high-strength, shockproof and insulated packaging materials suitable for fresh goods to fully protect items and preserve product quality throughout transit.

For high-value orders, optional shipping insurance is available at checkout, providing reliable shipment protection and extra peace of mind for every purchase.

Delivery Inspection & After-Sales Service

Please inspect the outer packaging carefully upon delivery. If you notice damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.

If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.

Customer Support

If you have any questions about shipping rules, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@fletlife.shop or phone: +64 21 103 8472.

Thank you for choosing FLETCHER ATWELL! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.